How Customer Interaction Analytics Supports Your Cybersecurity Strategy – CMS Wire, December 2016
Stepping Out of the Darkness: Using Data Analytics to Optimize CX – insidebigdata.com, October 2016
How Data Analytics Helps You Listen to Your Customers – CMS Wire, October 2016
8 Simple Rules for Transforming Your Customer Experience –Alorica, June 2016
What the [Bleep] Should I Do with All This Data?: Driving End-to-End CX Transformation with Holistic Data Analytics –Alorica, May 2016
