Pamela is a Global Executive and Strategic Transformation Leader with 25+ years of experience designing, analyzing, and executing top-tier customer experiences for niche and Fortune 500 organizations across the Luxury Goods, Retail, Technology, Media & Telecommunications, Healthcare, Financial Services, Insurance & Travel industries.
She has a proven track record of managing up to $390M in P&L budgets, scaling high-performing teams across North America, LATAM, EMEA, and Asia, and growing business relationships by earning trust and understanding which solutions will drive value for clients. An expert at architecting cloud-native CCaaS, AI-driven conversational analytics, cx automation, and omnichannel VOC architectures, she has leveraged technology to turn around complex Fortune 500 accounts and drive rapid organic expansion. As a leadership player-coach, she has developed top-tier talent from Individual Contributors to VP-level leaders.
Areas of Expertise
CX Strategy
Solution Design
Voice of the Customer Analytics
Conversational AI
CX Automation
Customer Operations
Relationship Management & Growth
Marketing & Communications
Leadership Development
